JCMS has over a decade of experience in creating successful client loyalty programs. We handle everything from conceptualization and merchandise procurement, to warehousing, logistics management, customer database maintenance, distribution of customer redemptions, and other tasks necessary to ensure smooth, well-run programs.
- Loyalty & Rewards Redemption Program Management
We develop and customize both consumer and business loyalty programs. We begin with conceptualization and continue with IT support and system solutions, strategic planning, and program execution.
- Customer Service Center Management
Our customer service personnel handle enquiries on programs and redemptions, facilitate the redemption process, manage program promotions, perform telemarketing, and other services.
- Procurement and Merchandising
We have links to multiple suppliers and assist our clients with merchandise sourcing and cost negotiation. We consolidate merchandise procurement and transfer the best price with product varieties to our clients.
- Fulfillment, Warehouse Logistics and Distribution
We provide our clients with one-stop fulfillment, warehousing and distribution services that effectively manage the inventory and distribution of rewards to our customers. Our spacious warehouses makes inventory management easy and hassle-free. Our partnerships with various delivery companies and courier services provide easy, up-to-date product tracking once items leave the warehouse.
- Integrated Marketing Services
We help clients develop various marketing programs including events management, special project administration, merchant acquisition, contest management, and home shopping management. We are one of the major companies in Malaysia with a MOTO license for managing mail order shopping.